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Risk Management

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Risk Management is responsible for creating a safe work environment for employees and a safe City for its citizens. The department administers safety training and OSHA mandated programs, workers compensation and liability insurance programs, and responding to citizen and employee safety concerns. The city provides a safe and healthy place to work, live and play.

Risk management accomplishes this by identifying, evaluating, and controlling loss exposures faced by the City. Our goal is to minimize the adverse effects of unpredictable events. Toward this end, we utilize a number of processes and tools:

Maintain current values for buildings, contents and property
Respond to all property, liability and other casualty losses, initiating investigations and accomplishing the appropriate resolution of all claims
Develop programs for loss prevention based on available loss data
Coordinate loss control activities
Manage special insurance programs
Review insurance language in vendor contracts to control transfer of risk
Review and approve Certificates of Insurance for vendors and facility users
Serve as a resource and provide consultation on matters related to insurance and loss prevention

How to File a Claim for Damages against the City

If you believe that the City is responsible for damages to you or your property, you must file a written claim within six months of the incident. In order to meet legal requirements you must supply specific information. To assist you in meeting those requirements, the City has prepared a claim form for your use. A claim form is available online or from the Human Resource Office. Original completed claims should be mailed or hand delivered to the Human Resource Office along with copies of invoices, receipts or pictures documenting your damages.

Note: During the COVID-19 pandemic, the City of Manteca will accept claim forms electronically. Please email all documentation to RiskManagement@ci.manteca.ca.us.

What Happens When You File a Claim

Once your claim is received by the Risk Management Department, it is forwarded to a third party administrator who will investigate your potential claim. The claims adjuster will determine if the City is legally responsible for your damages and, if so, to what extent. The City will only pay for damages when it can be shown that the City was negligent in its operations. You will receive written notice of action taken on your claim within 45 days after it was filed.